Shipping & Delivery Policy

Galaxy Nails & Beauty Supplies is operated by Galaxy Nails Ltd, a company registered in England and Wales.

At Galaxy Nails & Beauty Supplies, we aim to process and dispatch your orders quickly and efficiently, offering reliable delivery services for professional nail technicians, beauty therapists, salons and customers throughout eligible areas of the UK.

Mainland UK Delivery

Spend £75 or more and receive FREE DPD Next Working Day Delivery to eligible mainland UK addresses.

For orders under £75, applicable delivery charges will be displayed at checkout.

DPD Next Day is a next-working-day delivery service from the date your order is dispatched. It does not guarantee delivery the day after your order is placed.

Delivery times may occasionally be affected by courier delays, severe weather, public holidays or other circumstances outside our control.

Please note: We do not currently deliver to Northern Ireland. Certain Highlands, islands and remote locations may also be excluded or subject to different delivery arrangements.

Local Plymouth Delivery

We offer a convenient local delivery service to eligible addresses in and around Plymouth.

Local Delivery Charges:

• Orders under £35: Not eligible for local delivery.

• Orders from £35 to under £75: £6 delivery charge.

• Orders of £75 or more: FREE local delivery.

Local deliveries take place on Tuesdays and Thursdays only.

For same-day local delivery, please place your order before 10am on Tuesday or Thursday.

Orders placed after 10am will normally be scheduled for the next available local delivery day.

Local delivery availability will be confirmed at checkout based on your delivery address.

FREE Click & Collect

You can choose FREE Click & Collect at checkout, with no minimum order value.

Orders are normally prepared for collection within approximately four working hours, subject to stock availability and opening hours.

We'll notify you as soon as your order is ready.

Collection Address:

Galaxy Nails & Beauty Supplies
Unit 17, Faraday Mill Business Park
Plymouth
Devon
PL4 0ST

Please wait until we have confirmed that your order is ready before travelling to collect it.

Collection Opening Hours

Monday–Friday: 8:30am–4:00pm
Saturday: Closed
Sunday: Closed
Bank Holidays: Closed

Our opening hours may occasionally change due to staff shortages, appointments, holidays or unforeseen circumstances.

Please check our website for any temporary closures or changes to opening hours before visiting.

Dispatch Times

Orders placed before 1pm, Monday to Friday, will normally be dispatched the same working day.

Orders placed after 1pm may still be dispatched that day where possible. Otherwise, they will normally be dispatched on the next working day.

Orders placed at weekends or on bank holidays will normally be processed on the next working day.

All orders are processed on a first-come, first-served basis, subject to stock availability.

During exceptionally busy periods or unforeseen circumstances, dispatch times may occasionally be longer.

Delivery Services

We normally use DPD for eligible mainland UK deliveries.

Occasionally, circumstances outside our control may require us to use an alternative courier or delivery service.

Where you have paid for a specific upgraded delivery service and we need to downgrade it, we will refund the additional shipping charge paid for that upgrade.

Delivery estimates provided by couriers are subject to their network and operating conditions.

Shipping promotions and discounts cannot be exchanged for cash or store credit.

Tracking Your Order

Once your order has been dispatched, we will send a dispatch confirmation email.

Where available, tracking information will be provided so you can follow your delivery.

Please ensure your email address, telephone number and delivery address are correct when placing an order.

Changing Your Delivery Details

If you need to change your delivery address or delivery service, please contact us by telephone or email as soon as possible.

We will do our best to accommodate your request, although changes may not be possible once your order has been processed.

Once your parcel has been collected by the courier, we may be unable to change the delivery address or delivery service.

Undeliverable & Returned Parcels

Please ensure your delivery information is complete and correct before placing an order.

If a parcel cannot be delivered and is returned to us, we will normally need to wait until it has arrived back at our premises before arranging redelivery or another appropriate solution.

Where delivery fails because incorrect or incomplete information was supplied, reasonable additional delivery charges may apply for resending the order.

Any refund due will be handled in accordance with our Returns & Refunds Policy and applicable UK law.

Damaged, Missing or Delayed Deliveries

If your order arrives damaged, an item is missing or your delivery is significantly delayed, please contact us as soon as possible.

We may ask for photographs of damaged products or packaging to help investigate the issue.

We will work with the courier and provide an appropriate resolution in accordance with your statutory rights.

Nothing in this policy affects your rights under applicable UK consumer law.

International Delivery

We currently deliver only to eligible UK addresses, excluding Northern Ireland.

We do not offer international shipping.

Contact Us

If you have questions about an order, delivery or collection, please contact:

Galaxy Nails & Beauty Supplies
Operated by Galaxy Nails Ltd

Email: galaxynailsltd@gmail.com
Telephone: 01752 221988
Website: https://galaxynails.co.uk

Business Address:

Galaxy Nails Ltd
Unit 17, Faraday Mill Business Park
Plymouth
Devon
PL4 0ST
United Kingdom

Company Registration Number: 05644278
VAT Registration Number: GB 874 6966 58

Last updated: 11 October 2026