Shipping & Delivery Policy

Mainland UK Delivery

Spend £75 or more and receive FREE DPD Next Day Delivery to eligible Mainland UK addresses.

DPD Next Day is a next-working-day delivery service from the date your order is dispatched. It does not mean delivery is guaranteed the day after your order is placed.

Delivery times may occasionally be affected by circumstances outside our control, including courier delays, severe weather and other service disruptions.

Local Delivery

Spend £75 or more and receive FREE local delivery within our eligible local delivery area.

Local deliveries are made on Tuesdays and Thursdays only.

For same-day local delivery, please place your order before 10am on a Tuesday or Thursday.

Orders placed after 10am will normally be delivered on the next available local delivery day.

Local delivery availability will be confirmed at checkout based on your delivery address.

FREE Store Collection

You can choose FREE in-store collection at checkout.

We'll let you know as soon as your order is ready to collect from:

Galaxy Nails Ltd
Unit 17
Faraday Mill Business Park
Plymouth
PL4 0ST

Please wait until we have confirmed that your order is ready before travelling to collect it.

Dispatch Times

Orders placed before 1pm, Monday to Friday, will normally be dispatched the same working day.

Orders placed after 1pm may still be dispatched that day where possible. Otherwise, they will be dispatched on our next working day.

Orders placed on weekends or bank holidays will normally be processed on our next working day.

All orders are processed and dispatched on a first-come, first-served basis.

Delivery Services

Occasionally, circumstances outside our control may mean we need to change the courier or delivery service used for your order.

Where you have paid for a specific upgraded delivery service and we have to downgrade that service, we will refund the additional shipping charge you paid for that service.

Delivery estimates provided by couriers are subject to their network and operating conditions.

Shipping promotions and discounts cannot be exchanged for cash or store credit.

Changing Your Delivery Details

If you need to change your delivery address or delivery service, please contact us by telephone or email as soon as possible.

We will do our best to make the requested change, but this may not be possible once your order has been processed.

Once tracking has been added and your parcel has been collected by the courier, we are unable to change the delivery address or delivery service.

Undeliverable & Returned Parcels

Please make sure your delivery address is complete and correct when placing your order.

If a parcel cannot be delivered and is returned to us, we will need to wait until it has arrived back at our store before we can arrange the next steps.

We will contact you, or you can contact us, once the parcel has been returned to discuss redelivery or any other available options.

Contact Us

If you have a question about delivery or need to make an urgent change to an order, please contact:

Galaxy Nails Ltd
Email: galaxynailsltd@gmail.com
Telephone: 01752 221988