Refund & Returns Policy

We hope you’re happy with your order from Galaxy Nails Ltd. If you need to return an item, please read our Refund & Returns Policy below.

30-Day Returns

You have 30 days from receiving your order to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it and in its original packaging. Any seals, tags and accessories must remain intact.

To request a return, please contact us at:

galaxynailsltd@gmail.com

Please contact us before sending any items back. Returns sent without first contacting us may not be accepted.

Returns should be sent to:

Galaxy Nails Ltd
Unit 17
Faraday Mill Business Park
Plymouth
PL4 0ST

Return Postage

Customers are normally responsible for the cost of returning unwanted items.

If an item is faulty, damaged, incorrect or not as described, please contact us before returning it so we can advise you on the appropriate return arrangements.

We recommend using a tracked postal service when returning an item, as we cannot be responsible for returned items until they are received by us.

Damaged, Faulty or Incorrect Items

Please check your order when it arrives.

If an item is damaged, faulty or you have received the wrong product, please contact us as soon as possible at galaxynailsltd@gmail.com so we can resolve the issue.

Your statutory rights in relation to faulty, damaged or misdescribed goods are not affected.

Beauty, Cosmetic & Personal Care Products

For hygiene and safety reasons, certain sealed beauty, cosmetic and personal care products may not be eligible for return once they have been opened or their hygiene seal has been broken.

This does not apply where an item is faulty, damaged, not as described or where you otherwise have a legal right to return it.

If you're unsure whether an item can be returned, please contact us before sending it back.

Sale Items

Sale or discounted items may still be returned where you have a legal right to do so. Purchasing an item at a reduced price does not affect your statutory rights.

Gift Cards

Gift cards cannot normally be returned, refunded or exchanged for cash, except where required by law.

Exchanges

If you would like a different product, the quickest option is normally to return the eligible item and place a new order.

Please contact us before returning your original item.

Refunds

Once we have received and inspected your return, we'll let you know whether your refund has been approved.

Approved refunds will be made to your original payment method.

Please allow time for your bank or card provider to process the refund after it has been issued.

If more than 15 business days have passed since we confirmed that your refund has been processed, please contact us at galaxynailsltd@gmail.com.

Your statutory rights are not affected by this policy.