Delivery & Dispatch Policy
At Galaxy Nails & Beauty Supplies, we aim to process and dispatch orders quickly and efficiently, helping you receive your professional nail and beauty products as soon as possible.
We offer UK mainland delivery, local Plymouth delivery and free Click & Collect from our premises.
Office & Dispatch Hours
Monday–Friday: 8:30am–4:00pm
Saturday: Closed
Sunday: Closed
Bank Holidays: Closed
Our opening hours may occasionally change due to staff shortages, appointments, holidays or unforeseen circumstances.
Please check our website for any unexpected closures or changes to opening hours before visiting.
Dispatch Times
We aim to dispatch all orders as quickly as possible.
Orders placed before 1pm Monday to Friday will normally be dispatched the same working day.
Orders placed after 1pm will normally be dispatched on the next working day.
Orders placed during weekends or Bank Holidays will normally be processed on the next working day.
During particularly busy periods, stock shortages or unforeseen circumstances, dispatch times may occasionally be longer.
Mainland UK Delivery
Orders to eligible mainland UK addresses are normally dispatched using DPD Next Working Day.
Delivery Charges:
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Orders of £75 or more: FREE delivery.
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Orders under £75: Delivery charges are calculated and displayed at checkout.
Once your order has been dispatched, you will receive a dispatch confirmation email.
Tracking information will be provided where available so you can follow your delivery.
Please remember that DPD Next Working Day is a service calculated from the date of dispatch, not necessarily from the date the order is placed.
Delivery dates are estimates and cannot always be guaranteed.
Local Plymouth Delivery
We offer a convenient local delivery service for eligible addresses in and around Plymouth.
Delivery Days: Tuesday and Thursday
Local Delivery Charges:
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Orders below £35: Not eligible for local delivery.
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Orders from £35 to under £75: £6 delivery.
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Orders of £75 or more: FREE local delivery.
Orders must normally be placed before 10am on Tuesday or Thursday to qualify for delivery on the same day.
Orders placed after the cut-off will normally be scheduled for the next available local delivery day.
Local delivery is subject to your address being within our designated delivery area and to operational availability.
Free Click & Collect
Customers can collect orders free of charge from our Plymouth premises.
Collection Address:
Galaxy Nails & Beauty Supplies
Unit 17, Faraday Mill Business Park
Plymouth
Devon
PL4 0ST
Orders are normally prepared for collection within approximately four working hours, subject to stock availability and business hours.
We will contact you when your order is ready.
Please do not travel to collect your order until you have received confirmation that it is ready.
Before visiting, please check our website for any unexpected closures or changes to opening hours.
Northern Ireland, Highlands, Islands & Remote Locations
We do not currently deliver to Northern Ireland.
Delivery to the Scottish Highlands, islands, offshore locations and certain remote UK postcodes may be restricted or subject to additional delivery charges and longer delivery times.
Available delivery options and charges, where service is offered, will be displayed at checkout.
If we are unable to deliver to your address, we will contact you and arrange an appropriate refund where payment has already been taken.
Tracking Your Order
Where tracking is available, your tracking details will be provided after your order has been dispatched.
Please ensure the delivery address, postcode, email address and contact telephone number entered at checkout are correct.
Missed, Uncollected & Returned Deliveries
If a delivery attempt is unsuccessful, please follow the instructions supplied by the courier to arrange redelivery or collection where available.
If a parcel is returned to us because it was not collected, delivery could not be completed due to incorrect information supplied, or the customer failed to make reasonable arrangements to receive it, an additional delivery charge may apply for resending the order.
Any refund due will be handled in accordance with our Returns & Refunds Policy and applicable UK law.
Nothing in this section affects your statutory rights.
Damaged or Missing Deliveries
If your parcel arrives damaged, contains missing products or appears to have been tampered with, please contact us as soon as reasonably possible.
Where possible, retain the packaging and provide photographs to help us investigate the issue with the courier.
We will work to resolve delivery problems in accordance with your statutory rights.
Delivery Delays
Although we aim to dispatch orders promptly, courier delays can occasionally occur.
These may include:
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Severe weather conditions
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Transport or courier disruption
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Unusually high order volumes
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Public holidays
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Other circumstances outside our reasonable control
If you are concerned about the whereabouts of your order, please contact us and we will be happy to assist.
If delivery is delayed, your statutory rights under applicable consumer law remain unaffected.
International Delivery
We currently deliver only to eligible addresses within the United Kingdom, excluding Northern Ireland, subject to the delivery restrictions explained above.
We do not offer international delivery.
Minimum Order Values
There is no general minimum order value when purchasing products from Galaxy Nails & Beauty Supplies.
However, our local delivery service requires a minimum order value of £35.
Free delivery is available on qualifying orders of £75 or more, subject to the relevant delivery area and service restrictions.
Contact Us
If you have questions about your order, dispatch times or delivery options, please contact:
Galaxy Nails Ltd
Trading as Galaxy Nails & Beauty Supplies
Unit 17, Faraday Mill Business Park
Plymouth
Devon
PL4 0ST
United Kingdom
Telephone: 01752 221988
Email: galaxynailsltd@gmail.com
Website: https://galaxynails.co.uk
Office Hours: Monday–Friday, 8:30am–4:00pm
Last updated: 11 October 2026